Student Troubleshooting
Faculty Support
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Getting Started
- Evolve enrollment
- Choosing a Section
- Register for Shadow Health (Direct Access)
- DCE Minimum System Specifications
- DCE Useful Tips and Tricks
- Student Introduction Video
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FAQ
- How to request a refund and/or inactivate your subscription if purchased with a credit card
- How To Install/Update Your Internet Browser
- What is the Proficiency Level?
- How do I pause my assignment?
- How is Education & Empathy scored?
- Why does my assignment say "Not Assigned"?
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Tutorials
- How to make changes to a completed attempt
- Care Plan
- How to end patient exam
- Selecting Differential Diagnoses
- Allow Third-Party Cookies in Chrome
- Prebrief Instructions
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Student Navigation
- Leadership Toolkit
- Time Spent in Assignment
- How do I see my results?
- Experience Overview Page
- Assignment Overview
- Course Overview
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Troubleshooting
- Clearing Browser Cache
- How to establish a remote connection
- Send Prescription
- Clearing the Cache in Google Chrome
- Survey not submitting
- How to whitelist Shadow Health in Mcafee Antivirus software
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Windows
- Audio issues in Edge
- Disable Windows 10 S Mode
- Change microphone volume (Windows 10)
- Enable Microphone on Windows
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macOS
- Audio issues in Safari
- Upgrading your OS X installation
- How to adjust microphone volume (macOS)
- Enable Microphone on macOS
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Speech to Text
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IT & Legal
- A Starting Point
- Accessibility Standards
- CIS Compliance for AWS
- Frequently Asked Questions by Customer IT and Legal Departments
- License Terms and Longevity
- LTI Integration
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Accessing Shadow Health
- Accessing Shadow Health (Evolve)
- Accessing Shadow Health (Single Sign-on)
- Accessing Shadow Health (Direct)
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Setting Up Your Course
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Faculty Grading
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Additional Resources
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