Student Troubleshooting
Faculty Support
-
Getting Started
- Evolve enrollment
- Choosing a Section
- Register for Shadow Health (Direct Access)
- DCE Minimum System Specifications
- DCE Useful Tips and Tricks
-
FAQ
- How to request a refund and/or inactivate your subscription if purchased with a credit card
- How To Install/Update Your Internet Browser
- What is the Proficiency Level?
- How do I pause my assignment?
- How is Education & Empathy scored?
- Why does my assignment say "Not Assigned"?
-
Tutorials
- How to make changes to a completed attempt
- Care Plan
- How to end patient exam
- Selecting Differential Diagnoses
- Allow Third-Party Cookies in Chrome
- Prebrief Instructions
-
Student Navigation
- Leadership Toolkit
- Time Spent in Assignment
- How do I see my results?
- Experience Overview Page
- Assignment Overview
- Course Overview
-
Troubleshooting
- Clearing Browser Cache
- How to establish a remote connection
- Send Prescription
- Clearing the Cache in Google Chrome
- Survey not submitting
- How to whitelist Shadow Health in Mcafee Antivirus software
-
Windows
- Audio issues in Edge
- Disable Windows 10 S Mode
- Change microphone volume (Windows 10)
- Enable Microphone on Windows
-
macOS
- Audio issues in Safari
- Using Safari with Shadow Health Digital Clinical Experiences
- Upgrading your OS X installation
- How to adjust microphone volume (macOS)
- Enable Microphone on macOS
-
Speech to Text
See All Articles -
IT & Legal
- A Starting Point
- Accessibility Standards
- CIS Compliance for AWS
- Frequently Asked Questions by Customer IT and Legal Departments
- License Terms and Longevity
- LTI Integration
-
Accessing Shadow Health
- Accessing Shadow Health (Evolve)
- Accessing Shadow Health (Single Sign-on)
- Accessing Shadow Health (Direct)
-
Setting Up Your Course
- Course Set-Up Checklist
- Comprehensive Asynchronous Faculty Training
- Try As Student
- Setting up Patient Exam Pre and Post Tests
- Adding Multiple Choice Pre and Post Tests
- Adding Additional Faculty (Evolve)
-
Faculty Grading
- Grading Tutorial
- Interpreting the Students Results Book
- Understanding The Digital Clinical Experience (DCE) and Student Performance Index (SPI) Scores
- Creating Student Results Reports (Manage Reports)
- Commenting on Student's Work
- Viewing Class Stats
-
Syllabus Resources
See All Articles -
Additional Resources
- Lesson Plan Overviews
- Using Shadow Health for Nurse Educators -- Additional Activities
- Lesson Plan: Digital Clinical Experience Debrief
- Lesson Plan: Peer Evaluation: Patient Communication
- Lesson Plan: Progress Analysis
- Lesson Plan: Cultural Competency Inventory