Student Troubleshooting
Faculty Support
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Getting Started
- Choosing a Section
- How to Register with Shadow Health
- DCE Minimum System Specifications
- DCE Useful Tips and Tricks
- Student Introduction Video
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FAQ
- How to request a refund and/or inactivate your subscription if purchased with a credit card
- How To Install/Update Your Internet Browser
- What is the Proficiency Level?
- How do I pause my assignment?
- How is Education & Empathy scored?
- Why does my assignment say "Not Assigned"?
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Tutorials
- How to make changes to a completed attempt
- Care Plan
- How to end patient exam
- Selecting Differential Diagnoses
- Allow Third-Party Cookies in Chrome
- Prebrief Instructions
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Student Navigation
- Leadership Toolkit
- Time Spent in Assignment
- How do I see my results?
- Experience Overview Page
- Assignment Overview
- Course Overview
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Troubleshooting
- October 14, 2020 - Outages Reported
- Clearing Browser Cache
- How to establish a remote connection
- Send Prescription
- Clearing the Cache in Google Chrome
- Survey not submitting
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Windows
- Audio issues in Edge
- Disable Windows 10 S Mode
- Change microphone volume (Windows 10)
- Enable Microphone on Windows
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macOS
- Audio issues in Safari
- Upgrading your OS X installation
- How to adjust microphone volume (macOS)
- Enable Microphone on macOS
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Speech to Text
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IT & Legal
- A Starting Point
- Accessibility Standards
- CIS Compliance for AWS
- Frequently Asked Questions by Customer IT and Legal Departments
- License Terms and Longevity
- LTI Integration
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Updates
- Shadow Health Newsletter - September 2020
- Shadow Health Newsletter - December 2020
- Shadow Health Newsletter - November 2020
- Shadow Health Newsletter - October 2020
- Shadow Health Newsletter - July 2020
- Shadow Health Newsletter - August 2020
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Training
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Upcoming Webinars
- 3/19/21 at 2pm EDT - Faculty Certification Curriculum Webinar
- 10/22/20 at 11am EDT- Use Cases for the Digital Clinical Experience Webinar
- 12/17/20 at 2:30pm - Faculty Certification Course Check-in Webinar
- 10/29/20 at 2pm - Faculty Certification Course Webinar
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Lesson Plans
- Lesson Plan Overviews
- Lesson Plan: Digital Clinical Experience Debrief
- Lesson Plan: Peer Evaluation: Patient Communication
- Lesson Plan: Progress Analysis
- Lesson Plan: Cultural Competency Inventory
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Additional Resources
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Syllabus Resources
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Course Set-Up
- Course Set-Up Checklist
- Interview Guide
- Editing Assignments - Customization Options
- Manage Assignment Options
- Student Introduction Email Templates
- Manage Course Sections
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Faculty Grading
- View Assignment Score Settings
- Manage Reports
- Commenting on Student's Work
- Class Stats
- The Digital Clinical Experience (DCE) and Student Performance Index (SPI) Scores
- Interpreting the Students Results Book