Most laptops have a built-in microphone, to make sure it is enabled please right click on the speaker icon in the lower right corner of your screen and then select Recording devices.
One of these devices should say "Default device" and have a green check.
If one of the devices is named Microphone and plugged in, but not listed as default device, please right click on it and select "Set as Default Device"
If all of the devices are listed as "Not plugged in" please make sure your microphone (if using an external mic) is plugged into the appropriate jack.
If there are no devices listed, please check that all of the devices are shown by right clicking and selecting "Show disconnected devices". If there are still no devices you may need to run Window Update or install the correct audio drivers. Please contact support if you require assistance with this
If the correct Recording device is selected but your mic is still not working, double click the microphone and click Properties. On the Levels tab you will be able to set and adjust the microphone volume levels.
If you are still having trouble with the microphone, please contact support.