The confirmation email is automatically sent out by our servers once your account is created. If you did not receive this email there are a few causes.
School Email server settings
- Some schools will falsely mark system generated emails as junk/spam and either place them into the Junk/Spam folders, or prevent them from reaching your inbox all together.
- Please check your Spam/Junk folders for the confirmation email. If the email is not present at all, please contact your school's IT Helpdesk to have them add "shadowhealth.com" to your email whitelist.
- If your school email servers are not blocking the Shadow Health automated emails, please verify that the email address you entered was correct by requesting a new Confirmation Email.
Please navigate to https://app.shadowhealth.com and click on the Resent Confirmation Email link.
If you receive a message stating that the email address was not found, or you still do not receive the email, please contact support.