The confirmation email is automatically sent out by our servers once your account is created. If you did not receive this email there are a few causes.
School Email server settings
- Some schools will falsely mark system generated emails as junk/spam and either place them into the Junk/Spam folders, or prevent them from reaching your inbox all together.
- Please check your Spam/Junk folders for the confirmation email. If the email is not present at all, please contact your school's IT Helpdesk to have them add "shadowhealth.com" to your email whitelist.
Incorrect Email
- If your school email servers are not blocking the Shadow Health automated emails, please verify that the email address you entered was correct by requesting a new Confirmation Email.
Please navigate to https://app.shadowhealth.com and click on the Resent Confirmation Email link.
If you receive a message stating that the email address was not found, or you still do not receive the email, please contact support.