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  1. Shadow Health Help Desk
  2. Student Troubleshooting

Student Troubleshooting

Getting Started

  • How to Register with Shadow Health
  • DCE Minimum System Specifications
  • DCE Useful Tips and Tricks
  • Student Webinars

FAQ

  • What are the Post Exam activities?
  • How do I save my lab pass?
  • How to get a refund for your Shadow Health product license
  • How do I perform physical assessments?
  • How do I test my network connection?
  • Where do I document my findings?
See all 16 articles

Tutorials

  • Prebrief Instructions
  • Comprehensive Assessment: Exam Plan instructions
  • Reopen attempt
  • Turn In attempt

Student Navigation

  • Experience Overview Page
  • Assignment Overview
  • Course Overview

Troubleshooting

  • How to Fix Black Screen in Assignment
  • Enable Hardware Acceleration in Chrome
  • Out of Memory error
  • Confirmation Email troubleshooting
  • "You need a browser that supports WebGL" error
  • Re-enable WebGL in Firefox
See all 8 articles

Windows

  • Change microphone volume (Windows 10)
  • Enable Microphone on Windows

macOS

  • Upgrading your OS X installation
  • Audio issues in Safari
  • How to adjust microphone volume (macOS)
  • Enable Microphone on macOS

Speech to Text

  • Speech to Text error messages
  • Using Speech to Text

Faculty Resources

  • How do I access the Faculty Asynchronous Training?
  • How to access Faculty Resource Center

IT & Legal

  • A Starting Point
  • Accessibility Standards
  • Frequently Asked Questions by Customer IT and Legal Departments
  • LTI Integration
  • Privacy Policy
  • Shadow Health Statement on PCI Compliance
See all 7 articles
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