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  1. Shadow Health Help Desk
  2. Student Troubleshooting
  3. FAQ

FAQ

  • How to request a refund and/or inactivate your subscription if purchased with a credit card
  • How To Install/Update Your Internet Browser
  • What is the Proficiency Level?
  • How do I pause my assignment?
  • How is Education & Empathy scored?
  • Why does my assignment say "Not Assigned"?
  • What is the score on my assignment?
  • What are the Post Exam activities?
  • How do I save/upload my lab pass?
  • How to get a refund for your Shadow Health product license
  • How do I perform physical assessments?
  • How do I test my network connection?
  • Where do I document my findings?
  • How do I check my computer specifications?
  • How do I add a new course to my account?
  • How do I change my section?
  • When is my assignment due?
  • How do I save my work?
  • How do I resume my assignment?
  • What does Turn In do?
  • What does Reopen mean?
  • How do I reset my password?
  • Why did I receive a Temporary Access email?
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