FAQ
- How to request a refund and/or inactivate your subscription if purchased with a credit card
- How To Install/Update Your Internet Browser
- What is the Proficiency Level?
- How do I pause my assignment?
- How is Education & Empathy scored?
- Why does my assignment say "Not Assigned"?
- What is the score on my assignment?
- What are the Post Exam activities?
- How do I save/upload my lab pass?
- How to get a refund for your Shadow Health product license
- How do I perform physical assessments?
- How do I test my network connection?
- Where do I document my findings?
- How do I check my computer specifications?
- How do I add a new course to my account?
- When is my assignment due?
- How do I save my work?
- How do I resume my assignment?
- What does Turn In do?
- What does Reopen mean?
- How do I reset my password?
- Why did I receive a Temporary Access email?